What are the Credits or Vouchers?
Consumer will appreciate that leisure credits (LC) or travel vouchers (TV)come in different forms and are particular to different companies. They are in short an internal and exchangeable closed loop currency as the TCA have discussed in the past.
Internal currencies are regulated by the (in respect to validity) by electronic data commonly referred to as “e” money. All open (and some closed) loops have to comply too the 2nd Electronic Money Regulations 2011. In the UK those regulations are policed by the Financial Services Authority (FSA)
After investigation one such offering of the holiday products works this way.
The travel company offering the credits have negotiated a discount with tour operators, airlines, spar resorts, hotel groups and general leisure enterprises etc as they have vast buying power.
Due to the volume of booking they place each and every year and with the various companies, the Leisure Credit companies and Travel Voucher companies (LCC &TVC’s) are entitled to and have negotiated large discounts from the standard rack rate charged by the suppliers of the leisure product.
The LCC &TVCs (once all the discounted arrangements are in place) then offer the leisure products for sale and to the travelling consumers.
The discounted rates are given directly to the consumers and those discounts are shown on each and every product they market. In short the consumer gets practically all the discounts the LCC & TVCs obtain. The consumer does not get every bit of the discount as the LCC & TVCs have a need to fund the booking process (i.e handling fees).
The holidaying consumer therefore has a need to see the discounts on offer so as the correctly determine if the product serves the consumers purpose and the product cost is in line with the consumers’ expectations.
The consumer discount (in reality) should far surpass any discounts that consumer could have negotiated on their own.
Clearly the LCC & TVCs is an intermediary and need to make a profit from the service it provides to the consumers. So LCC & TVCs creates an internal currency which for all intense and purposes is the credits or vouchers themselves.
So say a hotel advertises for a week costs £500 and you have a flight costing £300, the combined rack rate is equal to £800.00 however as the LCC & TVCs companies claim to have arranged discounts of say 40 % you the consumers receives the holiday for £480 a discount of £320 in this example.
When paying for the holiday the offer is subject to you paying a proportion of the holiday cost in the form of the internal currency say 320 leisure credits.
Therefore in reconciliation any consumer before entering the leisure credit holiday scheme should view the holidays on offer and see how many credits are required and apply the cost of those credits as an addition to the purchase price.
On some occasions those credits are sold for a fraction of the market price so £10.00 of credits are sold for say £1.00 when you price up the advertised costs of the holiday and see the discounts available and add back the costs of the credits a consumer can clearly see the discounts available.
In some cases it is a very real and worthwhile discount on other occasions it’s not. In short it’s for each and every consumer to decide which holiday offers the best price and for the holiday they require
So what all the problem and why all the fuss.
The Leisure credit companies obviously want your business and like every business employ sales promotions so as to get your holiday £’s As some holiday makers have timeshare which they do not want and they wish to get an exit from, the LCC & TVCs offer to in ingoing consumers to take of you the timeshare you wish to exit. This in reality frees up the commitment of the timeshare product you want to dispose of.
As they target the timeshare industry products and that industry would lose out (as there consumers have vanished) you can now understand why the Timeshare industry wishes to emblazon the holiday credit industry with a bad reputation when in reality it’s not.
For 3 score years and more the timeshare industry have embarked on mis-selling and breaching many established principles and practices. Now the timeshare industry courts the attention of the regulatory departments, government agencies and law makers. They are indeed under attack by a lot of institutions, consumers, firms and enterprises yet little changes in the world of some timeshare selling policies.
What the timeshare industry lack is an effective industry force with a determination to clean up its act or a will to behave in a manner expected of a service and hospitality industry.
They repeatedly create a smoke screens and an intricate web of self styled promotions and unregulated teams of unqualified companies and individuals who instead of servicing the need to change the disreputable accent timeshare attracts it promote a continuance of some bad and disrespectful practices.
I am sure that some LCC & TVCs might be roguish, as rouge enterprises are embedded in all type of industries, however despite the habitual screams of the timeshare industry there is little evidence of the bad practices suggested.
It is for the consumer to adjudicate if the products offered by LCC & TVCs are reasonable and fair and ultimately serves their needs not the squealing competitors who have been caught napping.
One such licentious attack was hurled at Eze Group. Those allegations spectacularly floundered and came back to bite the industry sponsored Mindtimeshare resulting in silence and a complete lack of a public and a needy “Sorry we got it wrong”.